Frequently Asked Questions

Booking is easy! Simply visit our online booking page, select your service type (end-of-tenancy or weekly cleaning), choose your preferred date and time, and provide details about your property. You'll receive confirmation within hours. Same-day bookings are often available.

We offer fixed, transparent pricing with no hidden fees. Prices vary based on property size and service type. Visit our pricing page for detailed rates, or contact us for a custom quote. You'll always know the exact cost before booking.

Absolutely! Every cleaner undergoes comprehensive background checks, reference verification, and professional training. All our cleaners are fully insured, so your home and belongings are protected. We only work with trusted professionals who meet our high standards.

Our end-of-tenancy clean is comprehensive and meets estate agent standards. It includes:

• Deep clean of all rooms and surfaces
• Kitchen appliances (oven, hob, fridge, microwave)
• Bathroom sanitisation (tiles, toilet, shower, bath)
• Carpet and floor cleaning
• Window cleaning (inside)
• Skirting boards, door frames, and light fixtures

No! Our cleaners bring all necessary cleaning products and equipment. We use professional-grade, eco-friendly cleaning supplies that are safe for your family, pets, and the environment. If you have specific product preferences, just let us know when booking.

Your satisfaction is our priority. If you're not completely happy with any aspect of the clean, contact us within 24 hours and we'll return to re-clean those areas at no additional charge. We stand behind our work and won't rest until you're 100% satisfied.

Cleaning time varies based on property size and condition. A typical 2-bedroom end-of-tenancy clean takes 4-6 hours, while weekly home cleaning for the same size takes 2-3 hours. We'll provide an estimated timeframe when you book, and our cleaners work efficiently without compromising quality.

Yes, we understand that plans change. You can reschedule or cancel your booking up to 24 hours before the scheduled time without any charges. For cancellations within 24 hours, a cancellation fee may apply. Contact our support team to make changes to your booking.

No, you don't need to be present. Many of our clients provide access via a key safe, spare key, or arrange for the cleaner to collect keys. We can also work around your schedule if you prefer to be home. Whatever works best for you!

We proudly serve all areas across London, including Central, North, South, East, and West London. If you're unsure whether we cover your area, simply enter your postcode during booking or contact us directly. We're continually expanding our service coverage.

We accept all major credit and debit cards, as well as bank transfers. Payment is typically due after the cleaning is complete and you're satisfied with the results. For regular weekly services, we can set up automatic monthly billing for your convenience.

Absolutely! For our weekly home cleaning service, we assign the same cleaner to your property for consistency and familiarity. They'll learn your preferences and deliver personalized service. If you ever need a different cleaner, we can accommodate that too.